Frequently Asked Questions
Everything you need to know about our products, services, and policies
Products & Warranty
Are all products sold on FastEgy original?+
Yes. All our products are 100% original and brand-new, sourced directly from authorized manufacturers. FastEgy is the official distributor of Hikvision in Egypt, alongside EZVIZ.
What is the warranty period?+
All products come with a 1-year warranty starting from the invoice date. Keep your FastEgy tax invoice safe as it serves as your official proof of purchase and warranty.
I lost my warranty card. What should I do?+
Contact our customer service at 17586. Your FastEgy tax invoice can be used to activate your warranty.
Orders & Shipping
How can I place an order?+
Browse our website, add products to your cart, proceed to checkout, fill in your shipping details, and select your preferred payment method. You can also order by calling 17586 or visiting any branch.
How can I track my order?+
Through your account on the FastEgy website or by contacting customer service at 17586.
How much does shipping cost?+
Shipping costs vary depending on the delivery governorate. The exact fee is displayed at checkout before you confirm your order.
How long does delivery take?+
Delivery times vary by location. Cairo orders are typically faster than other governorates.
Can I cancel my order?+
Yes. Contact customer service at 17586 before the order is shipped.
Payment Methods
What payment methods are available?+
We accept: Cash on Delivery, Bank Transfer, Visa/Mastercard (online), Vodafone Cash, and InstaPay.
Do you offer installment plans?+
Yes, through partner banks and installment companies. Contact us at 17586 for available plans and required documents.
Are there any hidden fees?+
No. All costs including taxes and shipping are fully displayed at checkout. What you see is what you pay.
Return & Exchange Policy
What is the return policy?+
You may return products within 14 days of delivery. The product must be in its original, unused condition with all original packaging and accessories.
Who pays for return shipping?+
Return shipping costs are the responsibility of the customer.
What if I received a defective product?+
You must obtain a technical report from the authorized service center. Once verified, we will exchange the product subject to stock availability. Contact us at 17586.
Are there products that cannot be returned?+
Yes: software and licenses, installed/configured products, and opened accessories are non-returnable.
Do I need the original packaging?+
Yes. Products must be returned in their original packaging and condition. Returns without the original box will not be accepted.
Installation Services
Do you offer installation services?+
Yes. Professional installation is available across all governorates for a fee. In some cases, installation may be included free based on the agreement.
How can I request installation?+
Contact our team at 17586 or via WhatsApp to schedule an appointment.
Contact Us
How can I reach customer service?+
Hotline: 17586, WhatsApp, or Email. Available from 9 AM to 10 PM, every day.
Where is FastEgy located?+
Headquarters: Al-Serag Mall Towers, Tower 1, Nasr City, Cairo. We also have 5 branches nationwide.