الصفحة الرئيسية EN
Skip to Content

Privacy Policy

Last updated: April 18, 2026 · FastEgy Egypt (www.fastegy.net)

1. Introduction

FastEgy ("we", "our", "us") is the official Hikvision distributor in Egypt. We respect your privacy and are committed to protecting your personal data in accordance with the Egyptian Data Protection Law (Law No. 151 of 2020) and international best practices.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.fastegy.net or purchase our products.

2. Information We Collect

Personal Information you provide:

  • Name, email address, phone number
  • Billing and shipping address
  • Company name and tax ID (for B2B customers)
  • Order history and preferences

Payment information: We do NOT store credit card numbers. Payments are processed via secure third-party providers.

Automatically collected data:

  • IP address, browser type, device information
  • Pages visited, time spent, referral source
  • Cookies and similar technologies

3. How We Use Your Information

  • Process and deliver your orders
  • Provide customer support and warranty service
  • Send order confirmations, shipping updates, and invoices
  • Respond to inquiries and technical questions
  • Send marketing communications (only with your explicit consent)
  • Improve our website, products, and services
  • Comply with legal obligations (tax, commercial, accounting law)
  • Prevent fraud and ensure security

4. Legal Basis for Processing

Under Egyptian Data Protection Law 151/2020, we process your data based on:

  • Contract necessity – to fulfill your order and provide service
  • Legal obligation – to comply with tax and commercial laws
  • Legitimate interest – to improve our service and prevent fraud
  • Your consent – for marketing and optional features

5. Sharing Your Information

We share your data only with:

  • Payment processors (encrypted, PCI-DSS compliant)
  • Shipping partners for delivery
  • Hikvision and manufacturers for warranty registration and claims
  • Technical service providers under strict confidentiality
  • Government authorities when legally required

We DO NOT sell your personal data.

6. Cookies

We use cookies for:

  • Essential: site functionality, shopping cart, login
  • Analytics: Google Analytics (anonymized IP)
  • Preferences: language, display settings

You can manage cookies via your browser settings.

7. Data Security

We implement industry-standard safeguards:

  • SSL/TLS encryption for all data in transit
  • Access controls and authentication for our team
  • Regular security audits and updates
  • Secure, monitored data centers

8. Your Rights

Under Egyptian Law 151/2020, you have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or incomplete data
  • Delete your data (subject to legal retention)
  • Object to certain processing activities
  • Data portability – receive your data in machine-readable format
  • Withdraw consent at any time
  • Lodge a complaint with the Egyptian Data Protection Center

To exercise any right, contact us at info@fastegy.org.

9. Data Retention

  • Active customer accounts: duration of the customer relationship
  • Inactive accounts and transaction records: 5 years (Egyptian tax/commercial law)
  • Marketing preferences: until you opt out
  • Cookies: per their individual expiration

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect data from children.

11. International Data Transfers

Your data is primarily stored and processed in Egypt. When international transfer is required (e.g., Google Analytics), we ensure appropriate safeguards are in place.

12. Changes to This Policy

We may update this policy periodically. Material changes will be notified via email or a prominent notice on our website. The "Last updated" date at the top reflects the latest revision.

13. Contact Us

For privacy-related questions or to exercise your rights:

  • Email: info@fastegy.org
  • Phone: 01050862727
  • Address: 75 Mostafa El Nahas St., Nasr City, Cairo, Egypt
17586