Shipping & Delivery Policy
Last updated: October 2026 · FastEgy Egypt (www.fastegy.net)
This page sets out the terms for shipping and delivering orders placed through the FastEgy online store. This policy forms an integral part of our Terms & Conditions, and the customer confirms having read and accepted it when placing an order.
1. Delivery Coverage
We deliver to all governorates of the Arab Republic of Egypt. Delivery times may vary for remote or hard-to-reach areas depending on our logistics partner's coverage. In such cases the customer is contacted by phone before the order is dispatched.
2. Shipping Cost
Shipping is free on all orders within Egypt, with no minimum order value.
No shipping charges are added to your order total and there are no hidden fees of any kind. All prices displayed on the website are in Egyptian Pounds (EGP) and include Value Added Tax.
3. Processing & Delivery Time
| Area | Estimated delivery time |
|---|---|
| Cairo & Giza | 1 to 3 business days |
| Alexandria, Delta & Canal governorates | 2 to 5 business days |
| Upper Egypt, Red Sea, Sinai, New Valley & Matrouh | 3 to 7 business days |
- The delivery window starts from the date the order is confirmed, not the date it is placed.
- Orders placed before 2:00 PM are processed the same business day; orders placed after that are processed the next business day.
- During promotional periods and peak seasons, delivery may extend to 14 business days. This is noted on the product page where applicable.
- For out-of-stock items, the customer is informed of the expected availability date before the order is confirmed.
4. Working Days & Hours
Shipping and delivery operate Saturday through Thursday, from 9:00 AM to 5:00 PM. No deliveries are made on Fridays or public holidays, and these days are not counted within the delivery times stated above.
5. Branch Pickup
Customers may choose to collect their order from any FastEgy branch instead of having it delivered. This service is completely free of charge.
- Nasr City branch — Head Office
- El Bostan branch — Tahrir, Cairo
- Bab El Louk branch — Downtown, Cairo
- Mansoura branch — Dakahlia
- Port Said branch — Port Said
The customer is notified by phone or SMS as soon as the order is ready for collection. Orders are held at the branch for 72 hours from the time of notification. The order number and a valid photo ID are required at collection.
Branch locations and opening hours
6. Cash on Delivery
Cash on Delivery is available in all governorates of Egypt at no additional fee.
- Maximum order value payable by Cash on Delivery: EGP 20,000. Orders above this amount must be paid in advance by card or bank transfer.
- Please have the exact amount ready, as the courier may not carry change.
- This service may be withdrawn from customers who repeatedly refuse delivery without cause.
- Project and bulk orders are not eligible for Cash on Delivery.
For online payment we accept Visa, MasterCard and Meeza, in addition to Fawry, InstaPay and bank transfer, processed through a certified secure payment gateway.
7. Order Tracking
Once your order is dispatched you will receive a tracking number by SMS and email. The courier will also call to confirm the address and delivery time before arrival.
Track your order from your account
8. Inspection on Receipt
At the point of delivery the customer has the right to inspect the shipment before paying, by:
- Checking that the outer packaging is intact and free of visible damage.
- Verifying that the model, quantity and serial number match the invoice.
The customer has the right to refuse the shipment without paying anything if there is visible damage or a mismatch. This does not extend to operating, installing or configuring the equipment, which takes place after the purchase is completed.
Warranty, Exchange & Return Policy
9. Damage in Transit
FastEgy is responsible for the condition of the product up to the moment it is handed to the customer. If damage that was not visible at the time of receipt is discovered, it must be reported to us within 24 hours of delivery via hotline 17586 or by email at info@fastegy.net, with photographs of the product and packaging. The product will be replaced or refunded at no cost to the customer once the case is verified.
10. Failed Delivery
- The courier makes two delivery attempts during business days.
- If both attempts fail, the order is held at the nearest distribution centre for 7 business days, and the customer is contacted to reschedule delivery.
- If the order is not collected within that period, it is cancelled and any amount already paid is refunded to the customer.
- No re-delivery fees are charged.
11. Return Shipping Costs
- If the return is due to a product defect or an error on our part — FastEgy covers the full return shipping cost.
- If the return is due to the customer changing their mind — the customer covers the return shipping cost.
12. Projects, Bulk Orders & Installation
Project orders, bulk supply and heavy items are subject to special delivery arrangements agreed with the customer in advance. The customer is contacted by phone regarding the delivery date and method before dispatch.
Installation, site survey and configuration are services separate from delivery and are quoted separately. For enquiries and quotations, call our hotline 17586.
13. International Shipping
Shipping is currently available within the Arab Republic of Egypt only. We do not ship internationally.
14. Contact Us
For any enquiry regarding shipping or delivery, call our hotline 17586 or email us at info@fastegy.net.
FastEgy reserves the right to amend this policy at any time. The version published on this page at the time the order is placed is the version that applies.